Terms of Service

Last updated: 15 April 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Information Tamed Limited ("Company," "we," "us," or "our") regarding your use of the DataTamed software and services ("Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

DataTamed is a self-hosted database cloning management system for SQL Server that includes automated personally identifiable information (PII) masking capabilities. The Service is installed and operated entirely within your own infrastructure.

3. Free Trial

We offer a 14-day free trial of the Service with access to all features. The trial period begins when you install and activate the DataTamed software. No credit card is required to start the trial. At the end of the trial period, you must purchase a subscription to continue using the Service.

4. Account Registration and Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the authority to enter into this agreement on behalf of your organization
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials

You are responsible for all activities that occur under your account.

5. Subscription Plans and Pricing

The Service is offered through various subscription plans as detailed on our pricing page. All fees are quoted in British Pounds (GBP) and are exclusive of applicable taxes unless otherwise stated.

• Seed Plan: £49 per month (£34/month when billed annually) — Up to 500 GB data
• Sprout Plan: £299 per month (£209/month when billed annually) — Up to 4 TB data
• Grow Plan: £699 per month (£489/month when billed annually) — Up to 10 TB data
• Harvest Plan: Custom pricing — Unlimited data

Subscription fees are billed monthly or annually in advance, depending on your selected plan. Annual plans receive a 30% discount. Overages, where applicable, are charged at £20 per additional 100 GB and are billed as incurred. Customers may upgrade or downgrade between tiers at any time.

6. Payment Terms

• Payment is due according to the billing cycle specified in your subscription
• All fees are non-refundable except as required by law or as explicitly stated in these Terms
• We reserve the right to modify pricing with 30 days' notice to existing customers
• Price increases will not apply to current subscription periods
• Failure to pay fees may result in suspension or termination of Service access

7. License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Install and use the DataTamed software within your organization
• Access the Service solely for your internal business purposes
• Use the Service in accordance with your subscription plan limits

8. License Restrictions

You agree not to:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the software
• Remove, alter, or obscure any proprietary notices
• Rent, lease, lend, sell, sublicense, or transfer the Service to third parties
• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to the Service or related systems
• Use the Service beyond your subscription plan limits without upgrading
• Use the Service to compete with us or develop competing products

9. Data Ownership and Responsibility

You retain all ownership rights to your data. Because DataTamed is self-hosted:

• Your database data remains entirely within your infrastructure
• We do not access, store, or process your database content
• You are solely responsible for data security, backups, and compliance
• You are responsible for configuring PII masking rules appropriately
• You must ensure your use of the Service complies with applicable data protection laws (GDPR, CCPA, etc.)

10. Your Responsibilities

As a Customer, you are responsible for:

• Maintaining the infrastructure where DataTamed is installed
• Ensuring adequate security measures for your installation
• Configuring the Service appropriately for your environment
• Backing up your data and configurations
• Compliance with all applicable laws and regulations
• Proper use of PII masking features in accordance with privacy laws
• Training your users on proper use of the Service

11. Support and Updates

• Support is provided according to your subscription plan
• We may provide software updates, patches, and new versions
• Updates may be installed automatically or manually depending on configuration
• We reserve the right to discontinue support for older versions
• Support is provided via email during UK business hours

12. Service Availability

Because DataTamed is self-hosted within your infrastructure:

• Service availability depends on your infrastructure and configuration
• We are not responsible for downtime caused by your infrastructure
• We do not provide uptime guarantees for your self-hosted installation
• Enterprise customers may negotiate custom SLAs separately

13. Intellectual Property

The Service, including all software, documentation, trademarks, logos, and content, is owned by Information Tamed Limited and is protected by copyright, trademark, and other intellectual property laws. No ownership rights are transferred to you under these Terms.

14. Confidentiality

Both parties agree to maintain the confidentiality of any confidential information disclosed during the course of the business relationship, except where disclosure is required by law or where the information becomes publicly available through no fault of the receiving party.

15. Termination

15.1 Termination by You

You may terminate your subscription at any time by providing written notice. Termination will be effective at the end of your current billing period. No refunds will be provided for partial billing periods.

15.2 Termination by Us

We may suspend or terminate your access to the Service:

• Immediately if you breach these Terms
• With 30 days' notice for non-payment
• With 90 days' notice if we discontinue the Service
• Immediately if required by law or to prevent harm

15.3 Effect of Termination

Upon termination:

• Your license to use the Service terminates immediately
• You must cease all use of the software
• You may retain your data as it resides in your infrastructure
• We may disable your license key
• Sections of these Terms that by their nature should survive termination will continue to apply

16. Warranties and Disclaimers

WE PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• All errors in the software will be corrected
• PII masking will detect and mask all possible types of personal data in your databases

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INFORMATION TAMED LIMITED, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, OR USE
• ANY BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

18. Indemnification

You agree to indemnify, defend, and hold harmless Information Tamed Limited and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights, including privacy rights
• Your data or content processed through the Service

19. Compliance with Laws

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to data protection laws (GDPR, UK GDPR, CCPA), export control laws, and industry-specific regulations. We provide tools to assist with compliance, but ultimate compliance responsibility rests with you.

20. Export Control

The Service may be subject to export control laws. You agree not to export or re-export the Service to any country, person, or entity in violation of applicable export control laws and regulations.

21. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website with a new "Last updated" date
• Sending email notification to your registered email address

Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.

24. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

25. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

26. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

27. Entire Agreement

These Terms, together with our Privacy Policy and any other written agreements between you and us, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

28. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, natural disasters, pandemics, or governmental actions.

29. Notices

All notices under these Terms shall be in writing and delivered to the email addresses provided during registration. Notices to us should be sent to sales@datatamed.com.

30. Contact Information

If you have questions about these Terms of Service, please contact us:

Information Tamed Limited
Email: sales@datatamed.com
GDPR Inquiries: gdpr@informationtamed.co.uk

31. Acceptance

By using the DataTamed service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.